For public-facing applications, they can also play vital parts in public relations.
For these reasons, we employ professionals who are well-versed in the applications and systems being supported and use best practices. We don’t just fix: we coach. We will patiently, courteously, and efficiently handle all tickets, and use common systems such as Jira. Our processes will standardize IT, cut costs, enhance user knowledge, and improve quality. Our service desk portfolio includes:
- ITIL, ISO, and Help Desk Institute best practices
- 24/7 support
- Commitment to highest level of customer service
- Follow-up checks
- Infrastructure, development, and operations service desks
- Coaching and training
- Resource management
- Peak use management
- Ticketing and log management
- Prevention of reoccurring issues
- Continuous improvement to service desk functionality
Our Clients
Some of the clients we have had the privilege to serve.
