Our Quality Commitment
At ITegrity, quality is more than a metric—it is a mindset that guides every decision, process, and interaction. As we continue to grow and innovate, our commitment to delivering world-class services remains anchored in globally recognized standards and best practices.
We are proud to have achieved and maintained certifications in ISO 9001 (Quality Management Systems), ISO 20000 (IT Service Management), and ISO 27001 (Information Security Management). Each of these standards reflects our dedication to operational excellence, customer satisfaction, and the protection of sensitive information in an increasingly complex digital world.
In addition, our organization has achieved a Capability Maturity Model Integration (CMMI) appraisal for both Development and Services, which highlights the maturity and effectiveness of our development and service delivery processes. CMMI provides us with a structured framework for ongoing improvement and a roadmap for delivering predictable, high-quality outcomes to our stakeholders.
These certifications and appraisals are not simply achievements—they are reflections of our values. They demonstrate that we operate with discipline, transparency, and a relentless focus on quality.
Looking ahead, we remain steadfast in our mission to raise the bar, adapt to evolving standards, and drive innovation—without ever compromising on quality.
-Tarandeep Bawa, ITegrity President & CEO
The International Organization for Standardization (ISO) has designated us as 9001:2015, ISO/IEC 20000-1:2022, and ISO/IEC 27001:2013 certified.
ISO 9001:2015
ISO 9001:2015 is defined as the international standard that specifies requirements for a quality management system (QMS). Organizations use the standard to demonstrate the ability to consistently provide products and services that meet customer and regulatory requirements
ISO/IEC 20000
ISO/IEC 20000 is the international best practice standard specifically for IT Service Management (ITSM). It describes an integrated set of management processes which form a service management system for the effective delivery of services to the business and its customers.
ISO 27001
ISO 27001 is a globally recognized standard that focuses on the protection of sensitive information gathered from customers that an organization collects, stores, transmits, or processes. It governs the establishment and certification of an Information Security Management Systems (ISMS).
CMMI Level 3 Development and Services
CMMI Level 3 for Development and Services is achieved when an organization successfully completes a SCAMPI A appraisal, confirming that its processes are defined and standardized across key areas such as Decision Analysis and Resolution, Integrated Project Management, Organizational Process Definition, and Organizational Training.
These important certification recognizes ITegrity as a Quality Management System devoted to client satisfaction and ITegrity’s commitment to best practices, standards, process, and service delivery. Our projects emphasize:
- Leadership
- Meeting statutory and regulatory requirements (e.g. FIPS, FISMA, NIST, DHS, OMB)
- Providing quality assurance and quality control (QA/QC) in all projects
- Reducing paperwork and bureaucracy
- Championing communication
- Engaging in both resource management and process management
- Using evidence-based decisions
- Engaging in risk assessment and risk management in projects – and clearly communicating risk to our clients
- Using repeatable processes
- Incorporating continuous improvement
We value ethics, transparency, quality, and trust above all else.
Since 2009, ITegrity has committed itself to serving the needs of the federal government. Below are some of the clients we have had the privilege to serve.
